Shipping policy

Last updated: October 16, 2026

PATOUNE is operated by Bastien Tournon, entreprise individuelle (sole trader), 233 boulevard Périer, 13008 Marseille, France. Questions about a delivery: contact@mypatoune.com.

Where we ship

We ship to street addresses in the United States, including Alaska and Hawaii. We do not currently ship to PO boxes, APO/FPO addresses or freight forwarders, or to any other country.

Processing time

Orders are prepared and handed to the carrier within 24 business hours. Business days are Monday to Friday, excluding public holidays: an order placed on a Saturday leaves on the following Monday.

Delivery time

Delivery takes 6 to 10 days from dispatch. Your parcel ships from our fulfilment partner outside the United States, which is why it takes a little longer than a domestic order.

This is an estimate based on how our carrier normally performs, not a guaranteed date. Weather, customs clearance, carrier backlogs and public holidays can extend it.

Shipping costs

  • The kit — free shipping
  • The 2-pack — free shipping
  • The brush on its own — $2.99 shipping

The exact shipping cost is always shown at checkout, before you pay.

Tracking

You receive a tracking number by email as soon as the carrier scans your parcel. That email goes out at dispatch, not when your payment clears, so a short gap between the two is normal. If you created an account, tracking is also available in your account area.

If we cannot ship on time

If we cannot ship your order within the time stated above, we will email you with a revised date and let you choose between waiting or cancelling for a full refund. If we cannot reach you, we cancel the order and refund you in full.

Import duties and fees

The United States no longer exempts low-value imported parcels from duties, so duties or carrier handling fees can apply to a shipment whatever its value. These charges are set by US Customs and the carrier, not by us, and we receive no part of them. If you are asked to pay a charge on delivery, please email us your order number and a photo of the notice before paying.

Wrong or incomplete address

We ship to the address entered at checkout. If it is wrong, email us straight away with your order number and the correct address. We can change it until the order ships; once a tracking number has been issued, the address is with the carrier and we can no longer change it. A parcel returned to us as undeliverable because of an incorrect address is refunded minus the shipping cost actually incurred.

Lost or damaged parcels

If your tracking has not moved for more than 7 days, or your parcel arrives damaged, email us with your order number (and a photo if it is damaged). We open a claim with the carrier ourselves and send you a replacement or a refund if the parcel is lost or its contents are damaged. You do not have to deal with the carrier.

Contact

Email: contact@mypatoune.com — we answer within 24 business hours.