Refund policy
Last updated: October 16, 2026
30-day guarantee
You have 30 days from the day your PATOUNE kit is delivered. Changed your mind? Send it back and we refund you. Damaged or faulty? Send us a photo and we ship you a new one at our cost.
Changed your mind
- Email us at contact@mypatoune.com within 30 days of delivery, with your order number. We reply with the return address.
- Send the kit back to: PATOUNE, 233 boulevard Périer, 13008 Marseille, France. Send the brush, and the towel if your order included one.
- We refund you within 10 business days of receiving your return, to your original payment method. Your bank may take a few extra days to show it.
What's refunded
- The price you paid for the kits you send back. For a 2-pack, you can return one kit or both.
- Return shipping is at your expense. We recommend a tracked service, as we can't refund a return we never receive.
- You keep the two digital guides (the Paw Handling Guide and the Seasonal Paw Check).
Damaged, defective or wrong item
If your kit arrives damaged, leaks, stops working within 30 days of delivery, or isn't what you ordered, email us a photo with your order number. We ship you a new kit at our cost. Nothing to send back.
Cancelling before dispatch
If your order has not shipped yet, email us and we cancel it and refund you in full.
Exchanges
The brush is one size for every dog, so there's no size to exchange. If you ordered the wrong quantity, email us: before dispatch we amend the order; after dispatch, return what you don't need under this guarantee.
Your legal rights
This guarantee is offered in addition to, and never instead of, the rights the law gives you as a consumer where you live.
Contact
Questions about a return: contact@mypatoune.com
PATOUNE is operated by Bastien Tournon, entreprise individuelle, 233 boulevard Périer, 13008 Marseille, France.