Refund & Return Policy
Sold by Bastien Tournon (EI), 233 boulevard Périer, 13008 Marseille, France — RCS Marseille 848 374 237.
The short version
You have 30 days from delivery. Changed your mind? Send the kit back and we refund you. Damaged or faulty? Send us a photo and we ship you a new one at our cost.
Changed your mind
- Email us at contact@mypatoune.com within 30 days of delivery, with your order number. We reply with the return address.
- Send the kit back to: PATOUNE, 233 boulevard Périer, 13008 Marseille, France. Return shipping is at your expense; we recommend a tracked service, as we can only refund a parcel that reaches us.
- We refund you within 10 business days of receiving your return, to the payment method you used. How long it then takes to appear on your statement depends on your bank — usually 3 to 10 business days.
We refund the price you paid for the kits you send back. For a 2-pack, you can return one kit or both. You keep the two digital guides.
Damaged, faulty or wrong item
If your kit arrives damaged, leaks, stops working within 30 days of delivery, or is not what you ordered, email us a photo with your order number. We ship you a new kit at our cost. Nothing to send back.
Cancelling before dispatch
If your order has not shipped yet, write to us and we cancel it and refund you in full. Once a tracking number has been issued we cannot stop the parcel — but the 30-day guarantee starts the day it arrives.
Exchanges
The brush is one size for every dog, so there is nothing to exchange it for. If you ordered the wrong quantity, write to us: before dispatch we amend the order; after dispatch, return what you do not need under the 30-day guarantee.
Your legal rights
This guarantee is offered in addition to, and never instead of, the rights the law gives you as a consumer where you live — including any right to a remedy for goods that are faulty or not as described.
Questions
Email contact@mypatoune.com. We answer within 24 business hours.