Track My Order
Where is my parcel?
As soon as your order ships, you get an email with a tracking number and a direct link to the carrier. That link is the most reliable place to look — it updates in real time.
If you have an account, your orders and their tracking are also in your account area.
Usual timings
Orders leave within 24 business hours. Delivery then takes 6 to 10 days. The tracking email goes out the moment the carrier scans the parcel, not when your payment clears — so there is a gap between the two, and it is normal.
I did not get the email
Three things to check, in this order:
- Your spam folder, and the “Promotions” tab if your mailbox has one.
- The email address you entered at checkout — one wrong letter and it went somewhere else.
- Give it 24 business hours from the order.
After that, write to us with your order number and we will find the parcel with you.
The tracking has not moved in days
It happens, and it happens more around the holidays. A parcel is rarely stuck for more than 72 hours. Past that, write to us: we open a case with the carrier, and if the parcel is lost we send you another one without arguing about it.
I need to change my address
If the order has not shipped yet, write to us straight away with your order number and the correct address and we will change it. Once a tracking number has been issued the address is with the carrier and we cannot change it from here.